FAQs
Support
Frequently Asked Questions
Find answers to the most common questions about SNEXUS leather jackets, shipping, and care.
We use only full-grain and top-grain cowhide or sheepskin leather. Each hide is hand-selected for durability, softness, and a natural finish that ages beautifully over time.
Use our detailed Size Guide to measure your chest, shoulders, and length. We recommend comparing your measurements with our chart for the perfect fit.
Use a damp cloth to wipe off surface dirt. Apply a leather conditioner every 2–3 months to keep the leather soft. Avoid direct sunlight, heat, or machine washing. See our Care & Maintenance page for more tips.
We offer free standard shipping worldwide. Express delivery is available at checkout for an additional fee. Most orders arrive within 7–10 business days.
We accept returns within 30 days of delivery if the jacket is unworn and in original packaging. Exchanges are free, and refunds are processed within 5 business days after we receive the item.
Yes, we offer premium gift packaging for special occasions. You can also add a custom note at checkout for a personalized touch.